Standard Shipping will take 3-8 business days.

A tracking number will be issued to your email after your order has been processed for shipment.

A shipping confirmation is emailed to you as soon as your order has been shipped, which will allow you to track the status of your shipment from our website.

After you place your order, we always send an order confirmation email to the email you provided us. After we ship your order, we also send shipping confirmation email to the email you provided us. Please be sure to check your spam/junk folder for the emails.

We know how important your order is! Prepared Mate provides our customers with the option to track your package. If the tracking information states that your items have been delivered but you have not received it, please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.

We will always do our best to assist you, but Prepared Mate does not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim with them.

This is normal. The tracking information normally lags behind the true status of your package. If it hasn't updated in over 1 week, please contact support.

You can start the return process by contacting support@preparedmate.com and requesting to return your order.

Prepared Mate adheres to the highest industry standards to protect your personal information.

Your credit card information and personal details are encrypted during transmission using the 128-bit SSL (Secure Sockets Layer technology), the same level of encryption used by large banks around the world.

Your credit card information is only used to complete the requested transaction and is NOT subsequently stored.